Toubleshooting Downloads
Below is a Guide/FAQ written by the Staff of D-Gray-Man.com in the event that one of the downloads that you downloaded from our site may be causing you problems.
| When I click on the download link/button, it goes back to the homepage. |
This is due to a broken link, the file is either missing, or we haven't added it yet. In either of these cases you can report a broken link here.
| When I click on the download link, I get redirected to the main page. |
Your either intentionally or unintentionally attempting to bypass our download system. The main problem is if you have some sorta firewall or web browser security like Nortons Internet Security, Black Ice firewall or Windows Firewall on. Another major cause is if you use a download manager. Turn off all those programs/firewalls and don't use download managers, while using Internet Explorer or Firefox. Make sure your firewall, browser, pop up blocker or anti virus programs are not blocking referrers. You should be able to hopefully download perfectly.
| When I click the download link it opens my video player? How do I save the file instead. |
Firefox Users:
Internet Explorer Users:
| Why do I have to register to download from you? |
It's another method to help keep away the leechers and hotlinkers as well as to keep track of our media servers logs.
| Why is download going so slow? |
If your downloading and the speed is slow the most likely reason is that there are huge amounts of people downloading from our servers which will cause slower downloading speeds. Only real solution is to revisit the site when it's not so busy or maybe gain access to our exclusive server as a D-Gray-Man.com Supporter.
| Windows Media Player gives an error when trying to play the video? I can hear the sound but can't see the picture? |
You most likely don't have the proper video codecs to view the video. The majority of all anime fansubs are encoded. You should downloading and install VLC Media Player which plays almost all video with out the need to install codecs. If you prefer to use regular windows media player, then download this CCC Codec Pack or K-Lite Codec Pack install it onto your computer.



